Shipping your vehicle for the first time can feel overwhelming. Whether you’re relocating across the country, buying a car from out of state, or sending a vehicle to a family member, understanding how car hauling works will ensure the process is smooth and stress-free. By being prepared, asking the right questions, and choosing a trusted partner like Dealers Choice Auto Transport, you’ll enjoy a seamless auto shipping experience.

Preparing Your Vehicle for Transport

A little preparation goes a long way in ensuring the safe and smooth transport of your car before it is picked up.

1. Clean Your Vehicle—Inside and Out

Start with a thorough cleaning. A clean car allows for a more accurate inspection before shipping. Dirt and grime can hide scratches, dents, or other damages that need to be documented beforehand.

2. Inspect and Document Existing Damage

Do a visual inspection of your vehicle and document any pre-existing dents, scratches, or paint chips. Take clear, time-stamped photos from multiple angles. This creates a reliable record for comparison upon delivery.

3. Remove Personal Items

Take out all personal belongings from the car, including electronics, documents, and valuables. Not only are these items not covered by carrier insurance, but they can also shift during transit, potentially causing interior damage.

4. Check for Leaks and Mechanical Issues

Perform a basic mechanical check. Ensure there are no oil or fluid leaks and that the battery is charged. If the vehicle isn’t operable, you must notify the transporter ahead of time.

5. Top Off Fluids—But Not the Gas Tank

Make sure all essential fluids (oil, brake, coolant) are at proper levels. However, keep your gas tank about a quarter full. This reduces weight and prevents unnecessary fuel sloshing during transit.

6. Disable Alarms and Toll Tags

Turn off any alarm systems to prevent unnecessary disturbances en route. If your car has a toll tag or electronic pass, remove it to avoid incorrect charges during shipping.

What to Ask Your Transport Provider

Choosing a trustworthy transporter is critical. Don’t be shy about asking questions that clarify the process and build confidence.

1. Are You Licensed and Insured?

Always verify that the company is licensed with the Department of Transportation (DOT) and has active cargo insurance. This ensures legal compliance and protection for your vehicle.

2. What Type of Transport Do You Offer?

Carriers typically offer two options: open or enclosed transport.

• Open Transport is the most common and cost-effective method. Your car will be transported on a trailer exposed to weather and road debris.
• Enclosed Transport offers more protection and is ideal for high-value, luxury, or classic cars.

3. What is the Estimated Delivery Window?

Understand the delivery timeline upfront. While transport companies can give estimated dates, factors like weather, traffic, and route conditions may affect actual delivery.

4. Is Door-to-Door Service Available?

Door-to-door service is the most convenient option, where the transporter picks up and drops off your vehicle as close to your specified locations as possible. Some areas with narrow streets or local restrictions may require meeting at a nearby parking lot.

5. How Do You Handle Damages or Claims?

Ask about the claims process in case your vehicle is damaged during transit. Ensure you receive documentation outlining coverage, deductibles, and steps to file a claim.

Tracking Your Shipment Safely

Once your vehicle is on the road, staying informed offers peace of mind.

1. Get a Tracking Number or App Access

Many transport providers offer real-time tracking via apps or a web portal. This allows you to check the location and status of your shipment 24/7.

2. Communicate With the Driver

A reputable company will provide the driver’s contact information or updates through customer service. Don’t hesitate to check in if you have concerns or questions during the journey.

3. Be Flexible with Arrival Windows

Delays can happen. Weather, traffic, and logistical issues can shift the schedule. Having some flexibility helps manage expectations and ensures a smoother experience.

Avoiding Common Rookie Mistakes

Even well-intentioned first-timers can run into trouble if they’re not prepared. Avoid these pitfalls to make the process as easy as possible.

1. Waiting Until the Last Minute

Shipping a car isn’t always immediate. To secure availability and better pricing, book your transport at least 1–2 weeks in advance.

2. Focusing Only on Price

Lowest price doesn’t always mean best service. Be cautious of quotes that are significantly below market rate—they could signal hidden fees, inexperience, or poor service.

3. Skipping the Inspection Report

Always review and sign the Bill of Lading at both pickup and delivery. This document notes the condition of your vehicle and acts as proof in case of damage claims.

4. Not Researching the Company

Read customer reviews, verify licensing, and check the Better Business Bureau (BBB) rating. Reputation matters, especially with something as valuable as your car.

5. Leaving Personal Items in the Car

This mistake can cost you in damages or loss. Remember, car shipping companies are not responsible for personal belongings left in the vehicle.

FAQs

Should I empty my car before shipping it?

Yes, you should remove all personal belongings from your vehicle before shipping. Most car transporters prohibit shipping cars with items inside due to liability and weight restrictions. Loose items can shift during transit and cause damage, and insurance typically won’t cover personal property.

Do I need to be present at pickup and delivery?

While it’s ideal for the car owner to be present, it’s not mandatory. You can authorize someone else to act on your behalf as long as they are 18+ and can sign the necessary paperwork. However, being there ensures you can inspect the car and sign off on its condition at both pickup and drop-off.

How do I know my car is insured?

Reputable transporters provide a Certificate of Insurance (COI) upon request. This certificate outlines the coverage limits, deductible (if any), and insurance carrier. Review this document carefully, and don’t hesitate to ask questions. If you’re working with a broker, verify that the actual carrier has adequate insurance as well.

Partner with Dealers Choice Auto Transport

Car hauling may seem complicated the first time around, but with the right preparation and a trustworthy transport partner, it becomes straightforward and safe. From prepping your car to understanding your shipping options, being informed gives you peace of mind.

At Dealers Choice Auto Transport, we specialize in making car shipping simple and stress-free. With over 50 years of experience in vehicle transportation, we’ve built a strong reputation for reliable, efficient, and transparent service. Whether you’re moving a personal vehicle, need heavy equipment hauled, or have freight shipping needs, we’ve got you covered.

Our commitment to quality and safety has made us the #1 car shipping service. Hundreds of customers trust us year after year—and we’re always available to answer your questions and walk you through every step of the process.

Contact us today and let us take the wheel when it comes to getting your vehicle where it needs to be.